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Get in touch at Spinsy Casino
Instant chat support
Agents reply around the clock. Logged-in players get their account pulled up instantly.
Help with your account
Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.
First time here?
Registration is quick, and new players start with the welcome bonus.
100% up to €500 + 200 free spins
While you wait for our reply, your welcome package is ready to claim.

Before you write
Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.
Responsible gaming
Support can apply limits, time-outs and self-exclusion on request. Spinsy is strictly for players aged 18+.
Help us help you faster
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
Where to write
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
If something went wrong
Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.
Account and verification
Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].
Hours and response times
We are online 24/7. Typical reply time: a few minutes on live chat.
Thank you
Feedback about the site is welcome at the same address. We use it to decide what to fix next.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.