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Get in touch at Spinsy Casino

Instant chat support

Agents reply around the clock. Logged-in players get their account pulled up instantly.

Help with your account

Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.

First time here?

Registration is quick, and new players start with the welcome bonus.

New player bonus

100% up to €500 + 200 free spins

While you wait for our reply, your welcome package is ready to claim.

Spinsy welcome bonus

Before you write

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

Responsible gaming

Support can apply limits, time-outs and self-exclusion on request. Spinsy is strictly for players aged 18+.

Help us help you faster

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

Where to write

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

If something went wrong

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

Account and verification

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Hours and response times

We are online 24/7. Typical reply time: a few minutes on live chat.

Thank you

Feedback about the site is welcome at the same address. We use it to decide what to fix next.

Send us a message

Play while you wait